CONTACT US
FAQ
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Payment & Shipping | Pagamento & Spedizione

International shipping: all items are sent by Registered Mail (Poste Italiane), and will be shipped within 3-5 days after payment. It takes 3/15 working days to reach destination (depending on your location).
As soon as possible you will receive a confirmation e-mail with your tracking ID so you can check the postal process on the internet.
La spedizione in Italia è effettuata tramite corriere.
Gli articoli acquistati saranno spediti 3/5 giorni dopo il pagamento e recapitati in 24 ore.
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Secure payment | Pagamenti sicuri

anonima|Mente accepts Paypal (which also accepts all major credit cards, eg. VISA, MASTER, AE). If you don’t have a Paypal account don’t worry, it will work just by credit card.
anonima|Mente accetta Paypal (che a sua volta accetta tutte le maggiori carte di credito, es. VISA, MASTER, AE). Se non avete un account Paypal non c'è alcun problema, potrete pagare semplicemente inserendo i dati della vostra carta di credito.
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Returns & refunds | Resi & rimborsi

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Please note:
Goods will only be accepted for return if they are returned within 14 days of receipt, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Please also note we will refund an item if it is faulty, after a thorough check of the item.
Items with unpaid customs fees will not be accepted.
Please allow 7 working days for a refund to be processed.
Se non siete soddisfatti dell'acquisto, rispeditecelo entro 14 giorni dalla data di consegna.
Gli articoli restituiti non dovranno essere stati utilizzati o indossati e dovranno essere restituiti nell'involucro originale e con l'eventuale documentazione allegata.
Riceverete il completo rimborso per l'articolo, escluse le spese di spedizione originali.
In alternativa, se preferite, saremo lieti di sostituire l'articolo con un altro.
Nota bene:
Gli articoli saranno accettati per la restituzione solo se rispediti entro 14 giorni dalla data di consegna, fatta eccezione per i casi preventivamente concordati.
I prodotti saranno sotto la vostra resposabilità finchè non saranno riconsegnati a noi.
Vi consigliamo di scegliere una modalità di spedizione che fornisca la possibilità di tracciare il pacco ed eventualmente di assicurarlo.
Le spese di spedizione saranno completamente a vostro carico.
Tali spese saranno rimborsabili solo nel caso di articoli fallati o difettosi, sarete rimborsati dopo la verifica degli eventuali difetti.
Non verranno accettati prodotti con tasse doganali non pagate.
Ogni rimborso sarà effettuato entro 7 giorni dal ricevimento del pacco restituito.
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Privacy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through this website.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
_as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
_when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
_if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
_as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the EU and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (I) our processing of some of your information based on our legitimate interests and (II) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, I, Laura Giovannini, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@anonimamentedesign.com. Alternately, you may mail me at:
Laura Giovannini, via Gaetano Zirardini 14, 48121 Ravenna - Italy